FAQ

When will my first issue be delivered?
When ordering, you can choose with which issue your subscription should start. After receipt of your order, you will receive a confirmation by email and, after a few days, a welcome email indicating the first delivery date.

 

What are the benefits of subscribing?
Digital & Print Subscriptions give readers more access than ever, including the newest issues of nomad arriving to your doorstep two times per year even before shops have it and full access to all issue content on the-nomad-magazine.com. Digital Subscriptions offer unlimited access to the-nomad-magazine.com.

 

Can I purchase a digital subscription to the-nomad-magazine.com?

Yes, we offer Digital Subscriptions for the-nomad-magazine.com, which can be purchased here.

 

My subscription includes a premium. When will it be sent?
If your subscription includes a premium, it will be sent to you by post. It will be sent approximately 14 days after receipt of payment.

 

Does my subscription renew itself?

So that you can continue to read in a relaxed manner, we will continue to deliver your title for as long as you wish after the minimum term has expired. You will be billed annually in advance. However, you can cancel your subscription at any time after the minimum term has expired and any overpayments will be refunded. Please note that we installed a reminder option within your account in order for you to receive a note prior to expiration of your subscription.

 

How long is the cancellation period?

You can cancel your subscription at any time after the minimum term has expired.

 

I have another question, who can I contact?

You can find answers to many other questions in the FAQ section. If you have any further questions, please contact our customer service. You can reach our customer service by email at hello@the-nomad-magazine.com or by telephone at +49 (0)89 20 25 75-0 (Mon-Fri 9:30–17:00).

How soon can I expect my order?

Delivery can take 5–14 days within the European Union, or 4–8 weeks for international shipments depending on your location and local customs. Please note international orders may be subject to import duties and customs taxes. All incurred charges are the responsibility of the buyer, as nomad has no control over these. Any questions on customs policies must be made to your local customs office.

 

What should I do if I don’t receive an issue?

Please write to our customer service team at order@the-nomad-magazine.com.

 

Can I order any back issues in print?

Yes, however we have limited inventory for our back issues.

 

What are the different shipping costs?

Shipping costs are calculated at checkout once the shipping destination is selected, so you will be aware of the shipping cost before submitting your order.

 

Why are international shipping and handling costs higher?

We print and ship from Germany, hence the higher shipping costs to international destinations. We are always looking for ways to save readers expensive shipping and handling costs, so if you would like to know where to find a copy of nomad in your city, we have a growing list of stockists available on our website and are always happy to receive more suggestions.

 

What forms of payment are accepted?

nomad accepts PayPal and most major credit cards.

Do I need to create an account to use the-nomad-magazine.com?

An account is not required to browse the-nomad-magazine.com or to read free-to-view content. To gain full access to all the-nomad-magazine.com content, users must purchase a subscription and login to their account. When an account is created, users agree that personal information such as their name and email address will be used to deliver the services requested. More information about how nomad collects and processes personal data can be found in the Terms and Conditions.

 

Do you accept submissions for writing, photography, or styling?

Most of our published content is commissioned by our in-house editorial and creative teams and produced by our existing network of international contributors. We are unlikely to accept unsolicited submissions.

 

Newsletter Subscriptions:

To stay in touch with nomad, please sign up for our newsletter here. If at any time you would like to unsubscribe, you can do so here.

 

Is the media on your site copyrighted?

All content that appears on this site is the exclusive property of hw.design gmbh and/or contributors operating under licensing agreements with nomad, and is protected under international copyright laws. Content is not to be downloaded, reproduced, copied, stored, manipulated, projected, used or altered in any way, alone or with any other material, or by use of computer or other electronic means without the express written permission of nomad. The use of any material as the basis for another creative concept is a violation of copyright.

 

Who do I contact with press inquiries?

For press inquiries, product mentions or spotlights, please write to hello@the-nomad-magazine.com.

 

Who do I contact with advertising inquiries?

For print or digital advertising inquiries, please write to advertising@the-nomad-magazine.com.

 

Who do I contact with wholesale inquiries?

For wholesale related inquiries, please write to hello@the-nomad-magazine.com.

 

Who do I contact with general inquiries?

For all other inquiries, please write to hello@the-nomad-magazine.com.

 

Can I post your images on my website, blog or social media account?

You are welcome to post our product photos. If you do, please link back to our homepage or the product page. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted. High resolution product photos are available upon request.

 

Still have a question?

Please get in touch at hello@the-nomad-magazine.com. We will be happy to help!

Can I track my order?

You will receive an automated tracking email once your order has been processed.

Please see our estimated delivery times for your country.

 

My order hasn’t arrived. What should I do?

If you have not received your items please email order@the-nomad-magazine.com. If your order is missing because you have provided an incorrect or incomplete delivery address you will be charged for redelivery.

 

Can I return or exchange my order?

nomad does not currently offer returns or exchanges. However, if you are unsatisfied with your order, please contact us at order@the-nomad-magazine.com within 7 days of receiving your package.

 

What can I do if my order is damaged or I received the wrong item?

We want you to receive our products in pristine condition. If your order is damaged or incorrect we will be happy to send you a replacement. Please email order@the-nomad-magazine.com including photographs clearly showing the damage or incorrect item, and the packaging it arrived in.

 

Can I order climate-neutrally from the-nomad-magazine.com?

Every shipment goes via DPD Green, which means that all orders are shipped climate neutrally.

 

How do I change my subscription address?

Please login to your account and change your shipping address. If you suffer any kind of difficulties, please contact order@the-nomad-magazine.com and we are happy to help you.

 

What are the delivery times?


Please allow up to 3 working days for us to process your order prior to shipping. Working days exclude weekends and public holidays.

 

Our shipping partners are DEUTSCHE POST, DHL, UPS & DPD.


All national and standard international delivery times are estimates only, and in some cases your order may take longer to arrive than the quoted shipping times.

 

What are the shipping fees?

You can calculate your shipping fee once you have added your items to your bag. Please enter the destination country to see prices.

 

I cannot complete shipping because my country isn't available. What can I do?

We do our best to guarantee all our readers affordable and high quality delivery. If you cannot select your country of destination, please send us an email at order@the-nomad-magazine.com and we will do our best to find a suitable offer for your delivery.

 

Shipping to the UK?

Due to the Brexit we are unfortunately not able to ship to the UK anymore. We are currently working on a solution to be able to ship orders to the UK again as soon as possible. Meanwhile, we kindly ask you to effect your order with our partner Boutique Mags.

 

Why are international shipping and handling costs higher?
We print and ship from Germany, hence the higher shipping costs to international destinations. We are always looking for ways to save readers expensive shipping and handling costs, so if you would like to know where to find a copy of nomad in your city, visit our growing list of stockists and we are always happy to receive more suggestions.